IMPACT
I was responsible for transforming siloed solutions into a cohesive experience by guiding my design team through ambiguity, providing clear design direction, and securing alignment with executives and cross-functional leaders.
Before
The original siloed solutions were frankensteined from different products for the purpose of helping robotic surgeons learn and grow by providing them capabilities to remotely collaborate with peers and record their surgeries. These original solutions had poor experience causing burden to business and frustration to surgeons.
After
The new cohesive solution helped business save costs and increase retention in the following ways:
Reduced spending on travel for expert surgeons in order to mentor new robotic surgeons
Reduced surgeons stalling or converting robotic case to open surgery with increased access to peers when they needed it most
Reduced spending on training and support provided by sales representatives to use these products
Customer feedback
The new cohesive solution helped business save costs and increase retention in the following ways:
Reduced spending on travel for expert surgeons in order to mentor new robotic surgeons
Reduced surgeons stalling or converting robotic case to open surgery with increased access to peers when they needed it most
Reduced spending on training and support provided by sales representatives to use these products